The agreement between you and Clenzovix for use of our laundry management platform, franchise tools, and customer app.
Last updated: October 3, 2026
These Terms & Conditions ("Terms") govern your access to and use of Clenzovix — including the web dashboard, the Clenzovix franchise/partner application, the Clenzovix customer application distributed via Google Play, and related services (collectively, the "Service") — operated by Synthron ("Clenzovix", "we", "us", "our"), having its registered office at Surat, Gujarat, India. By creating an account, subscribing, or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
Clenzovix is a software-as-a-service (SaaS) platform built for laundry and dry-cleaning businesses ("Subscribers" or "Franchises"). The Service includes:
The Service is intended for business use. Subscriber accounts must be registered by a person authorized to bind the business. You are responsible for maintaining the confidentiality of your login credentials, for all activity under your account, and for managing access granted to your staff. You must provide accurate business details (including GSTIN where applicable) and keep them updated. End customers must be at least 18 years of age or use the customer app under supervision of a guardian.
Clenzovix is offered on a subscription basis to Subscribers, billed monthly or annually in advance via invoice or our designated billing channels. Applicable taxes, including GST, are charged additionally as per law. Subscriptions auto-renew unless cancelled before the renewal date. Plan limits, overages, and pricing are communicated at the time of subscription and may be updated with reasonable notice.
End customers of Subscribers may use the Clenzovix customer app to place requests, view order status, receive notifications, and manage their profile with the respective laundry business. Any payments for laundry services are made directly between the customer and the laundry business (at the counter, via the business's own payment methods, or cash on delivery). Clenzovix does not process, hold, or settle payments for laundry services, and the app contains no in-app purchases or digital goods.
You agree to use the Service only for lawful laundry, dry-cleaning, and related business operations. You may not:
You retain ownership of all customer, order, and operational data you submit to the Service ("Your Data"). You grant us a limited license to host, process, and display Your Data solely to provide the Service. You are responsible for the accuracy and lawfulness of Your Data and for obtaining any consent required from your customers under the Digital Personal Data Protection Act, 2023 and other applicable laws before entering their personal information.
We target 99.9% monthly uptime for paid plans, as detailed in our Service Guarantee. We do not guarantee uninterrupted service. Scheduled maintenance (announced in advance where possible), force majeure events, internet outages, and third-party dependencies (cloud hosting, SMS gateways, app store distribution) may cause downtime. We are not liable for losses arising from downtime outside our reasonable control.
The Service integrates with third-party providers such as SMS/WhatsApp gateways, email providers, cloud infrastructure, and payment gateways used for subscription billing. Your use of such services may be subject to their own terms. We are not responsible for third-party service failures, though we will work in good faith to mitigate their impact.
Clenzovix, the Clenzovix logo, and all software, designs, and documentation are the property of Synthron and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription. Feedback or suggestions you provide may be used by us without obligation or compensation.
Either party may terminate the subscription with notice as per the applicable plan. We may suspend or terminate access immediately for material breach of these Terms, unlawful use, or non-payment. Upon termination, you may export Your Data for 30 days, after which it may be permanently deleted in accordance with our Privacy Policy.
The Service is provided "as is" and "as available." Clenzovix is a software tool; we do not perform laundry services ourselves and are not responsible for garment quality, damage, or loss occurring in the physical operations of any Subscriber. Disputes between end customers and laundry businesses are the responsibility of those parties.
To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service is limited to the subscription fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption. Nothing in these Terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019 or other applicable Indian law.
You agree to indemnify and hold harmless Synthron and its officers, employees, and partners from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any third party's rights — including claims by your customers relating to your handling of their data or garments.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat. Before initiating legal proceedings, the parties agree to attempt good-faith resolution through written communication for at least 30 days.
We may update these Terms from time to time. Material changes will be notified via email or an in-app notice at least 15 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Reach us at hello@clenzovix.com, call +91 99999 99999, or write to us at: 342, beside D-mart, Avadh Viceroy, Sarthana Jakat Naka, Subhash Nagar, Nana Varachha, Surat, Khadsad, Gujarat 395006, India.
Also read our Privacy Policy and Service Guarantee. By using Clenzovix you acknowledge you have read and understood all three documents.