Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how Synthron ("Clenzovix", "we", "us", "our"), located in Surat, Gujarat, India, handles personal data when you use: (a) the Clenzovix website, (b) the Clenzovix web dashboard, (c) the Clenzovix franchise/partner Android application, and (d) the Clenzovix customer Android application distributed via Google Play (collectively, the "Service"). This policy is framed in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

Depending on how you use the Service, we collect:

• Account & business information — name, business name, email, phone number, business address, and GSTIN (where applicable) for Subscribers.
• End-customer information — name, phone number, pickup/delivery address, and order preferences, entered by Subscribers or provided directly by customers in the customer app.
• Operational data — orders, garment details, service types, prices, statuses, invoices, and staff activity logs created within the platform.
• Device & usage data — device model, OS version, app version, IP address, crash logs, and feature-usage analytics used to improve reliability.
• Location data — with your permission, the franchise/driver app collects location during active pickup and delivery to power routing and live tracking. Location is collected only while a delivery task is active and can be revoked in your device settings.
• Communications — messages, support requests, and demo/inquiry form submissions sent to us.

Payment data: The Clenzovix customer app contains no in-app purchases and does not collect card or UPI credentials. Subscription fees paid by Subscribers are processed through third-party payment gateways under their own privacy policies — we receive only transaction confirmations, not full card details.

3. How We Use Information

• Provide, operate, and maintain the Service (orders, tracking, routing, billing, analytics)
• Process subscription payments and send invoices/receipts
• Send service notifications — order status updates, OTPs, delivery alerts via SMS, WhatsApp, email, or push notifications
• Provide customer support and respond to inquiries
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Analyze usage to improve features, reliability, and performance
• Comply with legal and regulatory obligations under Indian law

4. Legal Basis & Consent

Under the DPDP Act, 2023, we process personal data on the basis of: (a) your consent, which you may withdraw at any time; (b) legitimate uses, such as providing the service you voluntarily engaged; and (c) compliance with legal obligations. Subscribers act as data fiduciaries for their own customers' data and are responsible for obtaining necessary consents before entering customer information into Clenzovix; we process such data on their instructions.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We share data only in these circumstances:

• Service processors — cloud hosting providers, SMS/WhatsApp/email delivery gateways, payment gateways for subscription billing, and analytics tools — all bound by contractual confidentiality and data protection obligations.
• Between parties of an order — order details are shared between the Subscriber business and its end customer as necessary to fulfill laundry services.
• Legal requirements — when required by law, court order, or government authority under applicable Indian law.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.

6. App Permissions

The Android applications may request the following permissions, each used only for the stated feature:

• Camera — scanning garment barcode/QR tags and capturing delivery proof photos
• Location — driver route optimization and live delivery tracking (franchise/driver app, during active tasks only); pickup address selection (customer app)
• Notifications — order status and delivery alerts
• Storage/Files — downloading invoices and reports

All permissions are optional where technically possible; denying a permission only disables the related feature. We do not access contacts, call logs, or media unrelated to the Service.

7. Data Security

We implement industry-standard safeguards: encryption in transit (TLS) and at rest, role-based access controls for Subscriber staff, authenticated sessions, regular security reviews, and restricted employee access to production data. No method of transmission or storage is 100% secure; if a breach affecting your data occurs, we will notify affected users and authorities as required by law.

8. Data Retention

We retain personal data for as long as the relevant account is active or as needed to provide the Service. After a Subscriber's termination, account data is available for export for 30 days and is then deleted or anonymized. Certain records (invoices, tax documents, audit logs) are retained longer where required under Indian tax and accounting law. End-customer data is deleted or anonymized when the responsible Subscriber deletes it or terminates, subject to the same legal retention requirements.

9. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access a summary of your personal data and how it is processed
• Request correction, completion, or updating of inaccurate data
• Request erasure of your personal data, subject to legal retention requirements
• Withdraw consent at any time (without affecting prior lawful processing)
• Grievance redressal for any act or omission regarding your data
• Nominate a person to exercise your rights in the event of death or incapacity

To exercise any right, email hello@clenzovix.com. We respond within 30 days. If your data is controlled by a laundry business using Clenzovix, we may refer your request to them as the data fiduciary.

10. Account & Data Deletion

You may request deletion of your account and associated personal data at any time:

• Customer app users — request deletion from your profile settings or by emailing hello@clenzovix.com from your registered email/phone. We delete or anonymize your data within 30 days, except where the serving laundry business or law requires retention (e.g., completed invoices).
• Subscribers — contact support to close your account. You have 30 days to export operational data; it is then permanently deleted, subject to legal retention.

11. Children's Privacy

The Service is not directed at children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data without verifiable parental/guardian consent, contact us and we will delete it promptly.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer to address data protection concerns:

13. Data Storage & Transfers

Your data is primarily hosted on cloud infrastructure in India. If any processing occurs outside India, it is done in compliance with the DPDP Act and applicable data transfer rules, under contractual safeguards equivalent to this policy.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or in-app notice before taking effect, and the "Last updated" date will be revised. Continued use after the effective date constitutes acceptance.

15. Contact Us

For privacy questions or requests, email hello@clenzovix.com, call +91 99999 99999, or write to: 342, beside D-mart, Avadh Viceroy, Sarthana Jakat Naka, Subhash Nagar, Nana Varachha, Surat, Khadsad, Gujarat 395006, India.